How can I contact support?
Need help? Just drop us a message at support@igiko.com or use our contact form (https://www.igiko.com/en/Contacts) and we’ll respond within one business day.
Do you have a knowledge base or help center?
Check out feature demos and tutorials on our YouTube channel (https://www.youtube.com/@igiko202) or visit our Resources page. (https://www.google.com/url?q=https://www.igiko.com/en/Blog&sa=D&source=docs&ust=1727285162550211&usg=AOvVaw1PwzjDMtS8h1r0SLUgc-49). Still have questions? Feel free to message us through the contact form (https://www.igiko.com/en/Contacts).
Product Features and Functionality
Can I customize Igiko to fit my needs?
We’re ready to customize, rebrand, and enhance our functionality and integrate it with any existing software to fit your needs. Just send us a request! If you’re missing any functionality and think it will add significant value to the product, feel free to contact us with your ideas. We are open to your suggestions!
Billing and Payments
What payment methods do you accept?
We use Paddle for secure online payments, but if you prefer, we can also issue an invoice upon request for manual payments. This gives you flexibility in managing your payments in a way that suits your business.
Will I receive an invoice?
We can send an invoice to your preferred email address for convenient manual payments. Just let us know the email where you’d like to receive it!
Legal and Compliance
What is your refund policy?
Refund available only for 30 days, see https://www.igiko.com/en/refund
Do you have a privacy policy? Is Igiko compliant with data regulations?
At Igiko, we truly care about your privacy and are dedicated to protecting your personal data in line with the General Data Protection Regulation (GDPR). We only collect the information we need and promise to keep it safe and secure. You have the right to access, update, or delete your data whenever you want! To learn more about how we handle your information, feel free to check out our full privacy policy (https://www.igiko.com/en/privacy).
Updates and New Features
How do I stay updated on new features?
We send updates on Igiko's latest features and releases through our newsletter. You can also stay informed by visiting our News page (https://www.igiko.com/en/News).